krisna Terms of Use

Our krisna platform operates under specific terms that govern account creation, deposits, withdrawals, gameplay, and dispute resolution for all users. When you join krisna, you agree to these terms, which outline your rights and responsibilities as an account holder.

These terms cover account eligibility, payment processing, bonus policies (if applicable), game rules, prohibited conduct, and the legal framework under which our krisna service operates. They apply to all users across supported jurisdictions — including Jakarta, Surabaya, Bandung, Medan, and other regions where local law permits online gaming.

This document sets out the complete conditions for using krisna. If you have questions about any section, contact our support team via in-app chat or email before opening an account.

Account Eligibility and Opening on krisna

To open a krisna account, you must be of legal age in your jurisdiction (typically 18 or older) and reside in a supported region where our services are available. We perform KYC (Know-Your-Customer) verification on all new accounts — this requires a valid identity document (national ID, passport, or driver's licence), proof of address, and any additional documentation our compliance team requests.

We at krisna reserve the right to reject account applications or suspend accounts that fail verification, contain false information, or show signs of fraudulent activity. Account holders are responsible for keeping their login credentials secure. If your account is compromised, contact our support team immediately for account recovery assistance.

You may hold only one active krisna account. If we discover duplicate or fraudulent accounts, we reserve the right to close all associated accounts and forfeit any balance on those accounts without refund. Account closure requests are processed within five business days; any outstanding withdrawals are settled according to our standard processing timeline.

Deposits and Withdrawals on Our krisna Platform

Deposits on krisna are accepted through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet. E-wallet deposits settle instantly after two-factor authentication. Bank virtual-account transfers process during standard banking hours. We do not charge deposit fees or conversion markups — your balance reflects your exact transfer amount.

Our krisna platform imposes minimum deposit amounts (typically our welcome offer for e-wallets and mobile banking; our welcome offer for bank transfers) to ensure practical processing. We may apply maximum account preferences per transaction or per day, which are displayed in your account dashboard.

Withdrawals return to your original deposit method in IDR. E-wallet reversals complete within minutes. Bank transfers settle during next business day for weekday requests; weekend and public holiday requests (Idul Fitri, Idul Adha, Imlek) process on the following business day. All withdrawals are subject to KYC reverification for amounts exceeding standard thresholds. We do not hold funds beyond standard banking windows. Pending withdrawals are shown in your account status; cancelled or rejected withdrawals are credited back to your krisna balance within one business day.

E-wallet settlement

local payment, online payment, e-wallet, mobile banking, local payment, online payment — instant after 2FA; minimum our welcome offer.

Bank transfer settlement

e-wallet, mobile banking, local payment, online payment VA — during banking hours; minimum our welcome offer.

Withdrawal processing

E-wallet: minutes. Bank transfer: next business day for weekday requests.

Bonus and Promotion Terms on krisna

We at krisna may offer promotional bonuses or welcome offers to new or returning users. Any bonus is subject to specific terms — playthrough requirements, maximum withdrawal limits, game restrictions, or time limits — which are stated at the time of offer. Bonuses are not guaranteed and may be withdrawn or modified without notice.

On our krisna platform, we do not advertise fixed bonus amounts (e.g., "our welcome offer free") or guaranteed percentages (e.g., "our matching offer bonus") without paired terms and conditions. Any promotional material referencing bonuses includes a "terms apply" statement directing users to complete terms. Bonuses that expire unused are forfeited with no refund to your account. Abuse of promotional offers (account cycling, bonus stacking, market manipulation) may result in account suspension or closure.

Gameplay Rules and Prohibited Conduct on krisna

All games on our krisna platform (football betting, live-dealer tables, slot games, esports markets) operate under specific rules and odds published in real time. Football odds cover Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) stream from professional studios with documented RTP (Return-to-Player) percentages. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display RTP before play.

We at krisna prohibit the following conduct:

• Bonus abuse — exploiting promotional offers through account cycling or market manipulation.
• Collusion or match-fixing — coordinating with other users or external parties to manipulate game outcomes.
• Automated betting tools — using bots, scripts, or third-party software to place bets or access games.
• Identity fraud — misrepresenting your identity during KYC or account setup.
• Money laundering — using krisna to facilitate illegal financial transactions.
• Market manipulation — placing coordinated bets to artificially move odds on our platform.

Violation of these rules may result in account suspension, balance forfeiture, or permanent closure. We at krisna cooperate with relevant authorities if illegal activity is suspected.

Our krisna terms exist to protect all users — clear rules, transparent odds, and fair dispute resolution ensure a level playing field for everyone on our platform.

Disputes and Resolution on Our krisna Service

If you believe a bet was settled incorrectly, a game malfunctioned, or a withdrawal was denied in error, contact our support team within seven days of the incident. We at krisna investigate disputes and respond within five business days. Our decision is binding unless you provide new evidence or dispute the investigation method.

For unresolved disputes, we may offer mediation through an independent third party. If mediation fails, disputes are subject to the legal jurisdiction of the region where our krisna service operates. We do not guarantee refunds for disputed outcomes; resolution depends on evidence and investigation findings.

Jurisdiction and Liability on krisna

Our krisna service is available only where local law permits online gaming and sportsbook access. Users are responsible for verifying that their access complies with their own jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited by law.

We at krisna provide our platform "as is" without warranty of continuous availability, error-free operation, or guaranteed outcomes. We are not liable for technical failures, connection drops, server outages, or data loss beyond our reasonable control. Our liability is limited to the amount you have deposited in your krisna account in the preceding 12 months.

We reserve the right to modify these terms at any time with notice posted on our platform. Continued use of krisna after changes indicates your acceptance of revised terms. If you do not agree with changes, you may close your account.

krisna Terms Summary and Contact

Our krisna terms govern account creation, deposits, withdrawals, gameplay, and dispute resolution for all users. Account holders must complete KYC verification, maintain secure login credentials, and comply with prohibited-conduct rules. Deposits and withdrawals process through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).

On our krisna platform, we cover football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games display published odds and RTP before play.

For questions about these terms, contact our krisna support team via in-app chat or email. You may also review our Privacy Policy and Legal Notice for additional policies governing your account and our service. Our services on krisna are available only where local law permits — verify your jurisdiction's regulations before account creation.