krisna Platform Privacy Notice

This page describes what we collect when you use krisna and how we keep that data protected. Your account information, payment details, and gameplay history are stored securely on our servers and handled according to the privacy standards outlined here.

We at krisna collect personal data only to verify your identity, process deposits and withdrawals, settle bets, and comply with anti-money-laundering regulations in supported jurisdictions. We do not sell your data to third parties or use it for marketing outside our platform. Any third-party processors we engage are contractually bound to the same confidentiality standards we maintain.

If you have questions about how we handle your data or wish to exercise your rights under applicable privacy law, contact our support team via in-app chat or email.

What Data We Collect on krisna

We at krisna collect the following information when you open an account:

Identity dataFull name, date of birth, national ID number or passport number, and a copy of your ID document (national ID, passport, or driver's licence).
Address dataResidential address and proof of address (utility bill, rental agreement, or government letter) dated within the last three months.
Contact dataEmail address and mobile phone number registered to your name.
Payment dataBank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals.
Transaction dataRecords of every deposit, withdrawal, bet placed, and outcome on our krisna platform.
Device dataIP address, browser type, device model, and operating system used to access krisna.

We collect this data during account registration (KYC verification) and continuously during your use of krisna. We do not request or store credit card numbers directly — payment processing is handled through encrypted third-party gateways.

How We Use Your Data on Our krisna Service

We at krisna use your data for the following purposes:

Identity verification: We verify your identity documents during account opening and periodically during KYC reverification for large withdrawals.
Payment processing: We use your banking or e-wallet details to execute deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment.
Regulatory compliance: We retain transaction records and identity data to comply with anti-money-laundering (AML) laws in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan.
Account security: We monitor device data and transaction patterns to detect and prevent fraudulent activity, account takeover, and bonus abuse on krisna.
Service improvement: We analyze gameplay and betting patterns to improve our krisna platform, troubleshoot technical issues, and optimize user experience.

We do not use your data to profile you for targeted advertising outside krisna. We do not sell or share your data with marketing partners. Our data use is strictly limited to operating our krisna platform and meeting legal obligations.

Third-Party Data Processors for Our krisna Platform

We at krisna engage third-party service providers to handle specific functions. These processors are contractually bound to use your data only as necessary for their assigned task and to maintain confidentiality equivalent to our own standards.

Our krisna platform uses third-party processors for:

Payment gatewaysE-wallet and bank transfer processors that execute your online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions.
Document verificationAutomated identity-document scanning services that compare your ID image to your account data during KYC verification.
Fraud detectionThird-party systems that flag suspicious transaction patterns and potential account abuse on krisna.
Server hostingCloud infrastructure providers that store your account data on encrypted servers.
Live-dealer studiosThird-party gaming partners who operate our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and may log your session data.

Our krisna contracts with all processors include data-protection clauses, confidentiality commitments, and audit rights. We do not authorize any processor to use your data beyond what is necessary for their function.

We at krisna encrypt your personal data in transit and at rest — your identity, payment details, and betting history are protected by industry-standard security protocols.

krisna Data Security Team

How Long We Keep Your Data on krisna

We at krisna retain your data according to legal requirements and operational necessity:

Active account dataWhile your account is open, we retain all identity, payment, and transaction data for account operation and dispute resolution.
Closed account dataAfter account closure, we retain identity and transaction records for five years to comply with anti-money-laundering (AML) regulations in supported regions.
Payment recordsBank and e-wallet transaction logs are retained for at least three years to enable withdrawal reversal, dispute investigation, and tax compliance.
Device and behavioral dataIP addresses, device fingerprints, and gameplay patterns are retained for one year for fraud-detection purposes.

We delete data beyond the retention period except where law requires longer storage. If you close your krisna account, we do not delete your data immediately — we anonymize identifying details and retain transaction records only for compliance purposes.

Your Privacy Rights on Our krisna Service

Depending on your jurisdiction, you may have the right to request the following from us:

Data accessRequest a copy of all personal data we hold about you on krisna.
Data correctionRequest correction of inaccurate data (name, address, contact details).
Account deletionRequest permanent closure of your krisna account and anonymization of your data (subject to AML retention requirements).
Withdrawal of consentWithdraw consent for specific data uses (except where required by law).
Data portabilityRequest your data in portable format suitable for transfer to another service provider.

To exercise any of these rights, contact our support team via in-app chat or email with "Data Request" in the subject line. We process valid requests within 30 days. Some requests may be denied if they conflict with legal obligations or operational necessity on our krisna platform.

Cookies and Tracking on krisna

Our krisna platform uses cookies and similar tracking technologies to:

Session managementKeep you logged into krisna during your browsing session.
SecurityStore two-factor authentication (2FA) tokens and detect suspicious login attempts.
PreferencesRemember your language, timezone, and account settings on krisna.
Performance analyticsTrack page load times and feature usage to identify technical issues.

We do not use cookies for cross-site tracking or to build profiles outside our krisna platform. We do not share cookie data with third-party advertisers. You may disable cookies in your browser settings, though this may restrict functionality on krisna.

Data Security Measures on Our krisna Platform

We at krisna implement the following security practices to protect your data:

EncryptionAll data transmitted between your device and our krisna servers uses TLS (Transport Layer Security) encryption. Data at rest on our servers is encrypted using AES-256 or equivalent.
Access controlsOnly authorized krisna staff with business-justified need can access your personal data. All staff sign confidentiality agreements.
Two-factor authenticationWe require 2FA for high-risk actions (withdrawal requests, password changes, KYC reverification).
Regular auditsWe conduct quarterly security audits and penetration testing on our krisna infrastructure.
Incident responseIf we detect unauthorized access or data breach, we notify affected users within 72 hours and cooperate with relevant authorities.

Despite our security measures, no system is entirely risk-free. We encourage you to protect your krisna login credentials and report any suspicious activity immediately to our support team.

International Data Transfers from krisna

Our krisna servers and backups may be located outside your jurisdiction, including outside Indonesia. When your data is transferred internationally, we apply the same encryption and security standards as though it were stored locally.

By using krisna, you consent to your data being processed and stored on international servers. Our privacy practices apply regardless of server location. If you do not consent to international data transfer, you should not use our krisna platform.

krisna Privacy Summary and Contact

We at krisna collect identity, address, contact, payment, and transaction data to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We use this data solely to operate our krisna platform and do not sell it to third parties. Your data is encrypted in transit and at rest and is retained according to legal requirements (typically five years for regulatory purposes).

Third-party processors (payment gateways, document-verification services, hosting providers, live-dealer partners) handle specific functions under strict confidentiality contracts. We do not authorize any processor to use your data beyond their assigned task. Cookies on krisna are used for session management, security, and performance analytics — not for cross-site tracking or profiling.

You have the right to request access, correction, deletion, or portability of your data subject to legal requirements. Our services on krisna are available only where local law permits. For privacy questions, data requests, or to report a potential breach, contact our support team via in-app chat or email. Visit our Terms & Conditions and Legal Notice for additional policies governing your use of krisna.